Terms of Service
Effective Date: June 24, 2026
These Terms of Service govern use of the website located at keywestortho.com and any related online pages, forms, content, or communications operated under the Key West Concierge Orthopedics name.
BY ACCESSING, BROWSING, OR USING THE SITE, OR BY SUBMITTING ANY FORM OR INFORMATION THROUGH THE SITE, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS, INCLUDING THE LIMITATION OF LIABILITY, INDEMNIFICATION, AND DISPUTE RESOLUTION PROVISIONS IN SECTIONS 18 THROUGH 20. IF YOU DO NOT AGREE, DO NOT USE THE SITE.
- Site Identity
Key West Concierge Orthopedics is a nonclinical marketing and service-line name associated with nonsurgical orthopedics and sports medicine services furnished through Neuro Spine and Pain Center.
Key West Concierge Orthopedics, LLC does not provide medical care, does not bill Medicare or any other insurer, does not collect patient payments, does not maintain the official medical record, and is not the treating healthcare provider.
All medical evaluation, diagnosis, treatment, procedures, prescriptions, referrals, orders, medical records, insurance claims, billing, collections, refunds, and patient financial obligations are handled by Neuro Spine and Pain Center, unless a patient is expressly informed otherwise in a separate written clinical document.
The services described on this website are nonsurgical orthopedic, musculoskeletal, and sports medicine services. Neither Key West Concierge Orthopedics, LLC nor this website represents that the physician is an orthopedic surgeon or that orthopedic surgery is offered, advertised, or provided.
- No Medical Advice Through This Website
The content on this website is provided for general informational and marketing purposes only. It is not medical advice, does not establish a physician-patient relationship, and should not be used as a substitute for evaluation by a licensed healthcare professional.
No diagnosis, treatment plan, prescription, medical recommendation, or professional medical judgment is provided through this website unless separately documented through Neuro Spine and Pain Center in the ordinary course of patient care.
- No Physician-Patient Relationship Created Online
Use of this website, submission of an online form, sending an email, leaving a voicemail, requesting an appointment, or communicating through social media does not create a physician-patient relationship with Key West Concierge Orthopedics, LLC or with any physician.
A physician-patient relationship is formed only through the clinical intake, consent, evaluation, and treatment processes of Neuro Spine and Pain Center.
- Emergencies and Urgent Medical Issues
This website is not intended for emergencies, urgent medical problems, time-sensitive symptoms, medication questions, post-procedure complications, or clinical triage.
For a medical emergency, call 911 or go to the nearest emergency department. For urgent clinical questions relating to care already provided by Neuro Spine and Pain Center, contact Neuro Spine and Pain Center through its designated clinical communication channels.
- Billing, Insurance, Medicare, and Patient Financial Responsibility
Key West Concierge Orthopedics, LLC does not bill Medicare, Medicaid, commercial insurance, self-pay patients, or any other payer for medical services. Billing, insurance claims, patient statements, financial policies, collections, refunds, and payment processing for medical services are handled through Neuro Spine and Pain Center.
Nothing on this website guarantees insurance coverage, Medicare coverage, medical necessity, reimbursement, prior authorization approval, or a particular patient financial responsibility. Coverage and payment depend on the patient's plan, payer rules, medical necessity, documentation, coding, applicable law, and the policies of Neuro Spine and Pain Center.
- Medical Records
Key West Concierge Orthopedics, LLC does not maintain the official medical record. Medical records for clinical services are maintained by Neuro Spine and Pain Center in accordance with applicable law and Neuro Spine and Pain Center policies.
Requests for records, amendments, billing records, privacy requests, or other clinical documentation should be directed to Neuro Spine and Pain Center through its designated records or administrative channels.
- Privacy and Protected Health Information
This website is not intended to receive detailed protected health information, sensitive medical history, photographs of medical conditions, insurance cards, Social Security numbers, payment card information, or urgent clinical communications unless the website specifically provides a secure and approved method for that purpose.
Users should not submit confidential medical information through general website forms, email, text messages, social media, or other unsecured communication channels.
Any privacy practices applicable to clinical care, billing, medical records, and patient rights are governed by the applicable Notice of Privacy Practices of Neuro Spine and Pain Center and applicable law.
- Marketing, Testimonials, and Educational Content
Website content, testimonials, reviews, examples, descriptions of services, photographs, videos, and educational materials are for general informational and marketing purposes only. They do not guarantee any particular diagnosis, treatment, result, recovery, pain reduction, functional improvement, complication rate, or outcome.
Individual results vary. Medical care depends on patient-specific history, examination findings, diagnostic testing, clinical judgment, contraindications, risks, benefits, alternatives, and shared decision-making.
- No Referral Fee or Patient-Brokering Arrangement
Key West Concierge Orthopedics, LLC does not sell patients, broker patients, accept compensation in exchange for patient referrals, or receive compensation based on the volume or value of medical services, procedures, collections, payer mix, or referrals.
Nothing on this website is intended to induce or reward referrals in violation of applicable federal or Florida healthcare laws.
- Accuracy of Website Content
The website may describe services, conditions, treatments, procedures, locations, personnel, scheduling options, or other information. The content may change without notice and may not always be complete, current, or applicable to a particular patient.
Key West Concierge Orthopedics, LLC makes reasonable efforts to maintain accurate information but does not warrant that all website content is complete, current, error-free, or suitable for any specific medical purpose.
- Third-Party Links and Platforms
This website may link to or interact with third-party platforms, including search engines, map services, review sites, social media platforms, scheduling tools, payment systems, analytics services, or external educational resources.
Key West Concierge Orthopedics, LLC does not control third-party websites or platforms and is not responsible for their content, privacy practices, security, terms, or representations.
- Intellectual Property
Unless otherwise stated, website text, graphics, logos, branding, page design, photographs, videos, and other content are owned by or licensed to Key West Concierge Orthopedics, LLC or its licensors. Users may view the website for personal, noncommercial purposes only.
No website content may be copied, modified, scraped, republished, distributed, sold, or used for commercial purposes without prior written permission, except as allowed by applicable law.
- Prohibited Use
Users may not use the website to submit false information, impersonate another person, interfere with website security, upload malicious code, scrape or harvest data, attempt unauthorized access, misuse online forms, post defamatory or unlawful content, or use the website in any manner that violates applicable law.
- No Warranty
The website is provided on an "as is" and "as available" basis. Key West Concierge Orthopedics, LLC disclaims warranties relating to website availability, security, uninterrupted access, accuracy, completeness, fitness for a particular purpose, noninfringement, and error-free operation.
This disclaimer applies only to the website and does not alter any legal rights or obligations relating to medical services furnished through Neuro Spine and Pain Center.
- Limitation of Website-Related Liability
To the fullest extent permitted by law, Key West Concierge Orthopedics, LLC is not liable for website access issues, technical errors, third-party platform failures, general informational content, or nonclinical use of the website.
This provision does not waive, limit, or release any right or obligation that cannot be waived, limited, or released under applicable healthcare, professional-liability, consumer-protection, privacy, or other law.
- Changes to These Terms
These Terms may be updated from time to time. The updated version will be posted on this website with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
- Contact
Questions about this website may be directed to Key West Concierge Orthopedics through the contact information listed on this website.
Clinical questions, billing questions, insurance questions, records requests, privacy requests, prescription questions, urgent medical issues, and post-treatment concerns should be directed to Neuro Spine and Pain Center through its designated clinical or administrative channels.
- LIMITATION OF LIABILITY; RELEASE; ASSUMPTION OF RISK
18.2 Exclusion of Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL OPERATOR OR ITS AFFILIATES, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, CLINICIANS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, OR ANY OTHER DAMAGES ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.
18.3 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPERATOR'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) USD $100 OR (B) THE AMOUNT YOU PAID TO OPERATOR THROUGH THE SITE (IF ANY) IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
18.4 Release. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE OPERATOR AND THE RELEASED PARTIES FROM ANY AND ALL CLAIMS, DEMANDS, AND DAMAGES OF EVERY KIND ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE.
18.5 Assumption of Risk. You assume all risks associated with use of the Site, including risks of interruption, errors, inaccuracies, and unauthorized access.
- INDEMNIFICATION
- DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER; JURY TRIAL WAIVER
20.2 Binding Individual Arbitration. EXCEPT AS PROHIBITED BY LAW OR AS PROVIDED IN SECTION 20.5, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS. The arbitration shall be administered by the American Arbitration Association ("AAA") under its applicable consumer rules in effect at the time the claim is filed.
20.3 Location and Procedure. Arbitration will occur in Monroe County, Florida, or remotely, at Operator's election, unless the arbitrator requires otherwise. The arbitrator may award any relief permitted by law on an individual basis only.
20.4 Class Action Waiver. YOU AND OPERATOR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL, OR CONSOLIDATED PROCEEDING.
20.5 Small Claims and Injunctive Relief. Either party may bring an individual action in small claims court if it qualifies and remains individual. Operator may seek injunctive or equitable relief in court to protect intellectual property, confidentiality, security, or access controls without waiving arbitration for other claims.